Returns & Exchanges

USA Returns – 30 Days

We want you to be satisfied with your purchase! That’s why we offer a 30-day money-back guarantee on all products bought directly from urbanistahk.shop.

✅ After we receive your return, you can choose to:

• Get a full refund
• Exchange for an item of equal value
• Replace the product at no extra charge

📌 Important Notes:

• Returns must be initiated within 30 days of delivery – If more than 30 days have passed, we cannot accept the return.
• No restocking fee – We process refunds or contact you within 3 business days after receiving the return.
• The security sticker must be intact – If removed, the item is not eligible for a refund.
• If you ordered the wrong item or changed your mind, you must cover the return shipping cost.
• We do not refund original shipping costs.

International Returns – 30 Days

We appreciate our international customers! We offer the same 30-day return policy, with a slight difference:

🚚 You must cover return shipping costs, and we do not refund original shipping fees. This applies to all products, parts, and services.

📌 Other Important Notes:

• Returns must be initiated within 30 days of delivery – If more than 30 days have passed, we cannot accept the return.
• No restocking fee – Refunds or return updates are provided within 3 business days of receiving the item.
• The security sticker must be intact – If removed, the item cannot be refunded.
• We do not refund original shipping costs.